tag:blogger.com,1999:blog-45840701383801069392024-03-13T03:09:38.194-07:00Edmond Church of Christ HospitalityA team ministry led by Kevin Rayner where he provides resources to increase hospitality.Kevin Raynerhttp://www.blogger.com/profile/06239047434402973576noreply@blogger.comBlogger25125tag:blogger.com,1999:blog-4584070138380106939.post-14778933449110615562020-12-21T09:04:00.004-08:002020-12-21T09:08:26.736-08:00Hospitality in the Bible<b>Hospitality</b>—<i>reception and entertainment of strangers</i><br /><br />A. <i>Kinds of:</i><br />Treacherous . . . Judg. 4:17–21<br />Rewarded . . . Josh. 6:17–25<br />Unwise . . . 2 Kin. 20:12–19<br />Critical . . . Luke 7:36–50<br />Unwelcomed . . . Luke 9:51–53<br />Joyful . . . Luke 19:5, 6<br />Turbulent . . . Acts 17:5–9<br />Forbidden . . . 3 John 1, 9, 10<br /><br />B. <i>Act of:</i><br />Commanded . . . Rom. 12:13<br />Required of church leaders . . . 1 Tim. 3:2<br />Discipleship . . . Matt. 25:35<br /><br />C. <i>Courtesies of:</i><br />Protection provided . . . Gen. 19:6–8<br />Food . . . Luke 11:5–8<br />Washing of feet . . . Luke 7:44<br />Kissing . . . Luke 7:45<br />Denied with indignities . . . Judg. 19:15–28; Luke 10:10–16<br /><br />D. <i>Examples of:</i><br />Abraham to angels . . . Gen. 18:1–8<br />Lot to angels . . . Gen. 19:1–11<br />Laban to Abraham’s servant . . . Gen. 24:31–33<br />Joseph to his brothers . . . Gen. 43:31–34<br />Pharaoh to Jacob . . . Gen. 45:16–20<br />Rahab to the spies . . . Josh. 2:1–16<br />David to Mephibosheth . . . 2 Sam. 9:6–13<br />Martha to Jesus . . . Luke 10:38–42<br />Lydia to Paul and Silas . . . Acts 16:14, 15<br />Barbarians to Paul . . . Acts 28:2, 7Kevin Raynerhttp://www.blogger.com/profile/06239047434402973576noreply@blogger.com0tag:blogger.com,1999:blog-4584070138380106939.post-65520714794986790132016-08-26T13:00:00.000-07:002020-02-29T11:18:18.512-08:00Hospitality Ministry (Introduction)<div style="text-align: center;">
<span style="font-size: x-large;">Hospitality Ministry </span><br />
<i>(Also known as Greeters Ministry)</i></div>
<br />
<span style="font-family: "times" , "times new roman" , serif;">God has called His followers “as they are
going” to take the gospel with them, Matthew 28:18-20. At the same time, we
read in 1 Corinthians 14:23-24 and James 2:2-4 about how unbelievers may come
into the assembly and have an impression of God. We are representing God at all
times and we can constant learn how to improve our impression for our creator. At every assembly we
have precious opportunities to share God's love through our words and actions
because we are the body of Christ.</span><br />
<span style="font-family: "times" , "times new roman" , serif;"><br /></span>
<span style="font-family: "times" , "times new roman" , serif;"><iframe allowfullscreen="" frameborder="0" height="360" src="https://www.youtube.com/embed/71gIRoKhAs0?rel=0" width="480"></iframe>
</span><br />
<span style="font-family: "times" , "times new roman" , serif;"><br /></span>
<span style="font-family: "times" , "times new roman" , serif;">You are a "somebody"</span><br />
<span style="font-family: "times" , "times new roman" , serif;">Sometimes you hear that "nobody is doing anything" and we call attention to the "somebodies" who are representing our Creator. Sometimes God put's an impression on a Christian's heart that says, "somebody" needs to welcome or serve a guest or Christian. God loves "somebody" and you are a great somebody. Thanks for being the somebody who represents God well.</span><br />
<span style="font-family: "times" , "times new roman" , serif;"><br /></span>
<span style="font-family: "times" , "times new roman" , serif;">Did we have any first-time Guests attend last
Sunday or today? How many have we had the past month…the past year? Those Guests were
God’s gift to us. How did we receive them? Did we show God our appreciation for
these gifts? Did we treat those gifts as they deserved to be treated by having
a plan in place to integrate them into the body of Christ, or did we just say a
quick thank you and move on? Not one of these Guests showed up at our doorstep
haphazardly. By leading that Guest to us, God is giving us the privilege of
working with Him to move someone forward in their journey toward Christ. How
can we accomplish the goal of making a first-time Guest into a productive member?
The methods and strategies of this service have proven to be one of the best
ways in the country of advancing a first-time Guest to a second-time Guest
to a regular attender and finally to a productive member of not only our
congregation, but of God’s kingdom. By all of us being on the “same page” and
presenting a consistent feeling, we can improve our odds of keeping the
“seekers” here and not letting them slip through the cracks. Let’s begin
thinking together…<o:p></o:p></span><br />
<span style="font-family: "times" , "times new roman" , serif;"><b>I’ll
never visit your church again!</b> These
are words no church wants to hear. Do you know that your guests will make this
decision within seconds after walking in our door?<o:p></o:p></span><br />
<span style="font-family: "times" , "times new roman" , serif;"><br /></span>
<span style="font-family: "times" , "times new roman" , serif;"><b>The church is a family that is expecting
Guests. </b>What do we do when we’re
expecting Guests into our homes? We prepare. Upon arrival we show them around,
show them where the restrooms are, and give them a comfortable place to sit. We
do everything in our power to make sure our Guest feels welcome and respected
in our home. Let’s work as a team so Guests will feel right about their choice
to check out the Lord’s body.<o:p></o:p></span><br />
<span style="font-family: "times" , "times new roman" , serif;"><br /></span>
<span style="font-family: "times" , "times new roman" , serif;">The <b>"Welcome"</b>
a person receives will give a person a real sense of where they <i>belong</i>.
If they feel like they are in a place where they don't belong, then the
congregation has lost a real opportunity for embracing them with the love of
God. Generally speaking, when “unchurched” people enter our doors, they
typically know few, if any people. They certainly hope to find warm greetings
and friendly faces. First impressions are powerful. The first 30 to 90 seconds
usually establish that biggest impression and most will have decided in 7 minutes. From that perspective they will look at everything else. Every successful retail business knows the
importance of being friendly. We can reflect on our own experiences at
Wal-Mart, Chick-Fil-A, or your favorite restaurant etc. </span><br />
<span style="font-family: "times" , "times new roman" , serif;"><br /></span>
<span style="font-family: "times" , "times new roman" , serif;">When you enter a Wal-Mart store, you are met at the door by a person who has
one job to do. His job is to greet you and welcome you to the store. If you
have an item to return, he helps you do that. If you need a shopping cart, he
gets one for you. Why is he there? It is his job to make sure you do not sneak any
open packages into the store? Is he trying to make sure you are not going to
shoplift? Is he there to weed out the riffraff? Of course not! He is there to welcome shoppers.</span><br />
<span style="font-family: "times" , "times new roman" , serif;"><br /></span>
<span style="font-family: "times" , "times new roman" , serif;">Long ago Sam Walton and the rest of the leadership at Wal-Mart realized how
important it is to <i>greet each customer</i>. They knew that a simple smile
and one or two acts of assistance would make you, the customer and consumer,
much more likely to enjoy shopping at Wal-Mart. That, in turn, would make you
want to come back.</span><br />
<span style="font-family: "times" , "times new roman" , serif;"><br /></span>
<span style="font-family: "times" , "times new roman" , serif;">The business world understands the principle of making people feel welcome. We
can learn from their example<i>. “While
hotels, restaurants, and stores all around us serve their Guests with
intentional care, we often let ours wander in and out of our presence with no specific intent for showing them how important they are to us.”</i> The
helpful information to follow will point out a few things that help people
determine whether or not we are naturally a church that wants guests here. There are a few steps that
will improve a congregation from one that outsiders view as cold and distant to
one that is warm and friendly. Some has to do with natural actions, other with welcoming terminology, and some with sharing relevant information.</span><br />
<span style="font-family: "times" , "times new roman" , serif;"><br /></span>
<span style="font-family: "times" , "times new roman" , serif;"><b><i>Christ's
church should genuinely be the most hospitable place in the world.</i></b> Just like in
the business world, it doesn't just stop with the greeter at the door. We want
our guests to get a sense throughout their experience that <b>everyone </b>who is
connected with the organization cares about them, because God has called us to
reach the lost. We should intentionally give “outsiders” and “insiders” a time
to experience God and His love.<o:p></o:p></span><br />
<span style="font-family: "times" , "times new roman" , serif;"><br /></span>
<span style="font-family: "times" , "times new roman" , serif;">I feel the Edmond Church of Christ
is blessed with something that is rarely found in some congregations. This is why we
are unique to God’s kingdom. Because of our size, we are blessed with many
resources and avenues to meet a wide variety of needs. Usually large churches
have a <b>corporate culture </b>rather than a <b>personal </b>service and <b>family feel</b>. God is
challenging every one of us to grow in both of these areas to continue to reach more lost
people and reach more deeply into one another’s lives.</span><br />
<span style="font-family: "times" , "times new roman" , serif;"><br /></span>
<span style="font-family: "times" , "times new roman" , serif;"><i>Skip to other points in this thread. Or click on the link to the side. This is my ongoing "working" of hospitality ministry.</i></span><br />
<div>
<br /></div>
<a href="http://edcofchospitality.blogspot.com/2016/08/hospitality-ministry-introduction.html">Hospitality Ministry (Introduction)</a><br />
<a href="http://edcofchospitality.blogspot.com/2016/08/embrace_12.html">Warm Embrace</a><br />
<a href="http://edcofchospitality.blogspot.com/2016/08/hospitality-takes-all-kinds.html">Hospitality Takes All Kinds</a><br />
<a href="http://edcofchospitality.blogspot.com/2016/08/have-positive-attitude.html">Have A Positive Attitude</a><br />
<a href="http://edcofchospitality.blogspot.com/2016/08/people-matter.html">People Matter</a><br />
<a href="http://edcofchospitality.blogspot.com/2015/09/parking-shuttle.html">Parking Shuttle</a><br />
<a href="http://edcofchospitality.blogspot.com/2016/08/first-impressions.html">First Impressions</a><br />
<a href="http://edcofchospitality.blogspot.com/2016/08/first-face-greeters.html">"First Face" Greeters</a><br />
<a href="http://edcofchospitality.blogspot.com/2016/08/bulletin-greeters.html">Bulletin Greeters "First Information"</a><br />
<a href="http://edcofchospitality.blogspot.com/2016/08/floating-greeters-first-feet.html">Building Hosts "First Feet"</a><br />
<a href="http://edcofchospitality.blogspot.com/2016/08/auditorium-section-hosts.html">Auditorium Section Hosts - "First Seat"</a><br />
<a href="http://edcofchospitality.blogspot.com/2016/08/classroom-hospitality.html">Classroom Hospitality "First Family"</a><br />
<a href="http://edcofchospitality.blogspot.com/2013/03/lasting-impressions.html">"Lasting Heart" Impressions</a><br />
<a href="http://edcofchospitality.blogspot.com/2016/07/commitment-to-guests.html">Commitment to Guests</a><br />
<a href="http://edcofchospitality.blogspot.com/2016/08/great-first-time-guest-impression.html">How to Make A Great First-time Guest Impression</a><br />
<a href="http://edcofchospitality.blogspot.com/2016/08/welcome-center-information-central.html">Welcome Center - Information Central</a><br />
<a href="http://edcofchospitality.blogspot.com/2016/07/training-and-equipping.html">Training and Equipping</a><br />
<a href="http://edcofchospitality.blogspot.com/2016/07/how-to-measure-effectiveness-of-your.html">How to Measure the Effectiveness of Your Follow Up...</a><br />
<a href="http://edcofchospitality.blogspot.com/2016/07/guest-retention.html">Guest Retention</a><br />
<a href="http://edcofchospitality.blogspot.com/2013/03/first-time-guest-experience.html">First Time Guest Experience</a><br />
<a href="http://edcofchospitality.blogspot.com/2016/06/the-visitor.html">The Visitor</a><br />
<a href="http://edcofchospitality.blogspot.com/2015/08/hospitality-open-your-circle.html">Hospitality -- Open Your Circle</a><br />
<a href="http://edcofchospitality.blogspot.com/2016/08/embrace.html">Embrace</a>Kevin Raynerhttp://www.blogger.com/profile/06239047434402973576noreply@blogger.com0tag:blogger.com,1999:blog-4584070138380106939.post-90140627518690872452016-08-16T12:59:00.000-07:002020-02-29T10:57:50.525-08:00Warm Embrace<br />
<div align="center" style="text-align: center;">
<b><span style="font-size: 14.0pt;">A Warm Embrace</span></b><span style="font-size: 14.0pt;"><o:p></o:p></span></div>
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At the Edmond Church of Christ, we have three major movements for carrying out our mission for Christ; <b><i>GO</i></b>,
<b><i>EMBRACE</i></b>, and <b><i>CONNECT</i></b>. It is in the movement of <i>embracing
</i>our community around us that a real demonstration of lovingly receiving our
guests is expressed. This initiative was launched in late 2012 going into 2013. Scripture calls us to “<i>Accept one another, then, just
as Christ accepted you, in order to bring praise to God.”</i> <b>Romans
15:7.</b> This is not an option, but a call to express Christian love in a
practical way. It is our attitude of gratitude in response to the love of God
we have received. Herbert Samuels says, <i>"Life is like a mirror. If you
frown at it, it frowns back. If you smile at it, it returns the greeting."</i><br />
<br />
We are called to go, embrace, and connect. We want to be better than "good," we want to be known for our genuine hospitality. Let us make the best effort to let people know how valuable they are to God and to us. They belong here -- as together we all grow deeper in our relationship with God.<br />
<br />
Through experience I've learned that people quickly forget what you said, people soon forget what you did, but people cannot forget how you made them feel. Sermons and class can shape our minds, but Jesus impacted lives through embracing and conversation. We can share God’s impact on our lives and how He’s touched our hearts and souls by reaching out to others.<br />
<br />
The primary goal of a hospitality ministry team is <b>to join with Jesus in building <i>relationships</i></b>.
The environment we create for our guests is vital, but even more important to
representing God. The way we treat those visiting our services matters to
them and their feelings toward Christ’s church. None of us would put a sign on
our building or wear shirts that <i>guests are not welcome</i>. Yet, from an
unbeliever's (sometimes believers) perspective, we communicate that we don't
care if people are there. We fail to embrace others and one another. Years ago
it was popular to have Romans 16:16 as a bumper sticker, <i>"All the
churches of Christ greet you"</i> yet when guests would come into our
buildings they were not sincerely greeted. We send many subtle messages that
are understood as negative. Why not develop good habits of intentionally
expressing clear positive messages of the love of God. Let’s embrace them with
the love of God.<br />
<br />
The most important factor in determining if a church is warm or cold is not the
quality of the sermon. It is not the beauty of the singing, the quality of the
Bible classes or the visitor information packets. The most important factor in
determining if a church is warm or cold is <i>enabling
guests to find at least one friend</i>.
If they find a friend, they will want to hear a good sermon. They will
want to participate in beautiful singing. They will want to attend meaningful
Bible classes and they will be interested in the printed material you present.
If they do not make friends, the rest does not matter. A warm church has people
who will be friends to guests, but they go beyond that. Those friendly people
who make contact with guests make sure that several people are introduced. The
guests are not dropped in a classroom or on a pew and expected to seek others.
Instead, the friendly people introduce them to others. That makes a warm
church. <o:p></o:p></div>
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<br /></div>
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It is important to send
missionaries to the field. It is important to reach out evangelistically to our
community. However, if a person or a family comes to our worship service and we do
not reach out to them, we are missing one of the best opportunities to carry
out the Great Commission. <o:p></o:p><br />
<br />
The major aspect we started in 2012 was "Section Hosts." We continue to train and replace hosts families in this area. We have sections hosts assigned in designated areas of the auditorium to embrace, assist, and connect with members and guests. Their main purpose is to be hospitable and create a culture of <b>people feeling welcome</b>. <b>Section Hosts</b> collect the welcome books which allow for communication with us (secondary benefit for recording our attendance). If you are interested in learning more about being a "section host," please contact Kevin for more information and training.</div>
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As we develop a more effective
Hospitality Team Ministry, let us continually tell our church family <b>how
important they are</b> to the process. Make sure the members know that they are
part of the “hospitality team” even if they are not part of the formal Hospitality
Ministry. Then we will be a truly warm and embracing church that is the most
hospitable place in God’s world. <span style="font-size: medium;"><o:p></o:p></span><br />
<br />
God and the early church never took people lightly, and we count it an honor when someone visits our assemblies. Our hospitality ministry is striving to drastically improve in a variety of areas. The newest part is coming soon with "section hosts.”<br />
<br />
The service industry racks up billions of dollars each year in sales because people loved to be waited on hand and foot. But this idea of being served didn't just start with the hospitality industry.<br />
<br />
Jesus' disciples thought they were going to get a taste of the good life. After all, they were going to be hanging out with the savior of the world. They kept waiting for Jesus to establish an earthly kingdom, and they postured themselves to be his right hand men. But didn't understand Jesus' purpose on earth.<br />
<br />
<b>Jesus came to earth to serve</b>. He traveled from town to town spreading God's life-changing message, healing those in need, confronting the oppressive religious leaders of the day, and ultimately, giving his life for anyone who was willing to accept him. Jesus showed the disciples what it meant to serve, but they missed it.<br />
<br />
Servanthood is a litmus test for the Christian life. Do we find ourselves in the same boat as the disciples, expecting to be served rather than to serve? If so, we are missing out on all that God has for us. We take our cue from Jesus, serve someone else and discover just what it means to live life to the fullest.<br />
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<br />
<blockquote style="border-bottom: #cecece 1px solid; border-left: #cecece 1px; border-right: #cecece 1px; border-top: #cecece 1px solid; font-family: georgia; font-size: 18px; line-height: 1.5em; margin: 0px; padding-bottom: 10px; padding-left: 0px; padding-right: 0px; padding-top: 10px;">
"And
whoever wants to be first must be slave of all. For even the Son of Man did not
come to be served, but to serve, and to give his life as a ransom for
many."</blockquote>
<cite style="display: block; margin: 0px 0px 20px; text-align: right;">Mark
10:44-45</cite>
</div>
Kevin Raynerhttp://www.blogger.com/profile/06239047434402973576noreply@blogger.com0tag:blogger.com,1999:blog-4584070138380106939.post-50035184789302120752016-08-15T12:49:00.000-07:002020-02-29T11:10:06.341-08:00Hospitality Takes All Kinds<br />
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<b><span style="font-size: 15.0pt; mso-bidi-font-size: 14.0pt;"><span style="font-size: large;">Ministry Team
Diversity</span><o:p></o:p></span></b></div>
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While being part of a team, it
requires knowing your personal role and responsibilities. Also, each role
should understand somewhat of how each he fits in the larger concept of the
team. Some will require more people skills or intuition to “connect” with a
guest. Other roles will require more mobility. And still others will require a
more in-depth working knowledge of information.<o:p></o:p></div>
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<br /></div>
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So far, we have looked at the
general concepts to a successful Hospitality Team Ministry. There are
significant things at each stage. Those begin from the very point of interest
to considering attending a worship assembly. It may begin with an
advertisement, church sign, invitation by a friend, or a spiritual thought from
within. Each one of those creates some expectations as they arrive on church
property. The experience of love from that time until they leave the property
and the follow-up will drastically determine whether they will want to continue
a relationship. <o:p></o:p></div>
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<br /></div>
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Now that we have some
information to begin with, let’s take a look at the process. The goal of this
section is entitled; <b>“From the Street to the Seat”</b>. This will walk us
through the four initial areas of contact which will influence the way our
first-time Guest perceives our church family by the way they are; <b>Greeted,
Directed, Treated, and Seated</b>.</div>
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<br />
<br />
<div class="Default" style="text-align: center;">
<b>Greeted, Directed, Treated, and Seated.</b></div>
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Now, I want to throw in some possible and probable perspectives that guests will have. It is important that we understand their perspective as God brings those gifts of people our way.<o:p></o:p></div>
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<br /></div>
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<b>Greeted</b>- (<b>Guest #1’s</b> perspective may be that society says Christians are self-absorbed and think only of themselves).<o:p></o:p></div>
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Welcomed with a smile <b>-“Everything speaks to first-time Guests; everything.” </b>The Following is a list and description of the various “positions.”</div>
</div>
Kevin Raynerhttp://www.blogger.com/profile/06239047434402973576noreply@blogger.com0tag:blogger.com,1999:blog-4584070138380106939.post-31074020111826940972016-08-13T11:30:00.000-07:002020-02-29T09:43:58.800-08:00Have A Positive Attitude<br />
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<b><span style="font-size: 14.0pt;">Be Enthusiastic </span></b><span style="font-size: 14.0pt;"><o:p></o:p></span></div>
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Consider where they are coming from
emotionally. Observe their body language. Connect with them emotionally. This final responsibility is the most
important of all. Everyone associated with the Hospitality Ministry Team must—<i>must</i>—be
enthusiastic, positive, and see the bright side of things. This is more
important than all of the details mentioned above. Guests want a positive
experience. It is hard to recover from a nonchalant greeting. An enthusiastic
greeting lets guests know they can expect an uplifting and enjoyable experience
as they approach God together with the rest of your church family in Bible
classes and worship. Enthusiasm can be
faked, but it will be recognized as fake. Constantly remembering the
significance of the task that hosts perform will generate genuine enthusiasm. <o:p></o:p></div>
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<br /></div>
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A hospitality ministry is not
as important as the Bible. It is not as important as worship. It is not as
important as a daily living sacrifice to God. If all of these things are so
much more important than a Hospitality Ministry Team, why bother? If your
congregation is not friendly, loving and warm, guests will never get past that
and move on to all those things that are more important. That is why the task
of the Hospitality Ministry is so important.<o:p></o:p></div>
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<br /></div>
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Also, while everyone in the
body of Christ is very important, the lost souls are important too. Please
consider what Jesus said in Luke 15. The
one lost sheep (1 %) gets the focus of the 99 who don’t go astray. The lost
coin (10%) gets the focus over the 9 accounted for at the time. The lost son
(50%) is at the heart of two sons when one is lost. So, let me encourage us as
a body to not exclude one guest <u>at the expense of our chit-chat with a member</u>.
Don’t neglect the “opportunity of outreach” as one of God’s gifts. We need to
build a culture that understands our friends and brethren can catch-up with one
another at some other time, but right now we are doing mission work. In fact,
hopefully they learn the value of how much God loves lost people.<br />
<!--[if !supportLineBreakNewLine]--><br />
<!--[endif]--><o:p></o:p></div>
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<b>Remember the importance of the first 7 MINUTES. </b>It <span style="font-size: 14.0pt;"><span style="font-size: small;">is all the time it takes a first-time Guest to decide
whether or not they will come back. This is before they sing one song, hear one
prayer or hear one word of a lesson! The clock is ticking and time is short to
make a great first impression. Once a bad impression is made, it is virtually
impossible to change it no matter how good everything else is that ensues,
because everything else will be filtered through the “eyes” of that impression. </span><o:p></o:p></span></div>
Kevin Raynerhttp://www.blogger.com/profile/06239047434402973576noreply@blogger.com0tag:blogger.com,1999:blog-4584070138380106939.post-112337208029628952016-08-10T12:54:00.000-07:002020-02-29T09:47:40.960-08:00People Matter<br />
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<b><span style="font-size: 14.0pt;">Names </span></b><span style="font-size: 14.0pt;"><o:p></o:p></span></div>
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Remember their name and share
your name. This adds a feeling of value to them. Names are important. When a
greeter introduces a guest to a few key people, he will no longer view your
church as a cold institution. Instead, the guest is more likely to view it as a
warm, loving family.<o:p></o:p></div>
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Think about being genuinely
interested in them. If members use guests’ names, their opinion of the
congregation goes up. If a greeter calls the guest by name later, after worship
or during a Bible class, their opinion of the congregation goes sky high. Most
of us think we can’t remember names. Most think it is a talent that some have
but they don’t. However, remembering names is a skill that can be developed
just like any other. There are a couple of things that you as Greeter can do to
improve your memory of names. <o:p></o:p></div>
<div class="Default">
<br /></div>
<div class="Default">
Your name is valuable too. An
important aspect of being a Greeter is to be identifiable as one. Some may have
a name badge to identify us as Greeters. This not only will identify us, but it
will make it evident to our Guests that we’re organized and that we value
Guests who are sent our way. Assimilation is simply well-planned Biblical
hospitality through service. The head of the church is the greatest server of
all time. Doesn’t it follow that we should be the ultimate example of such
service to our Guests? With the right attitude and culture in place, we can serve in a way
that will truly touch lives for God’s kingdom.<o:p></o:p></div>
<div class="Default">
<br /></div>
<div class="Default">
<b><i>Say the person’s name.</i></b> Self-improvement courses say to repeat the name three
times to learn it. That is good advice, but it seems artificial to say, “Good
to meet you, Patrick Davis. What brings you our way this morning, Patrick
Davis? Well, Patrick Davis we certainly hope you enjoy your time with us.” Try
this approach. In order to remember a name, be sure you hear it. When someone
introduces themselves to you if there is <i>any </i>doubt say, “I’m sorry.
Please repeat your name. Patrick Davis? Well it is good to meet you.” As you
guide them to the next connection point, introduce him to others by name.
“Larry, I want you to meet Patrick Davis. He’s one of our guests this morning.
Patrick works in the office building near your shoe store.” “It’s been good to
meet you Patrick. I think you’d really like our young adult class. Paul (or
what the person’s name is) can help you find the classroom and introduce you to
some of the people in the class.” <o:p></o:p></div>
<div class="Default">
<br /></div>
<div class="Default">
After you meet a guest and they
leave to go to Bible class or into the assembly, one of the best things you can
do to help you remember their name is to <i>write it down</i>. Our welcome books help in this area. Section hosts should do their best in this area. By simply
writing it down, you have reinforced the memory process. The difficulty is
remembering the name, not the face. Even if you have a dozen names written
down, before the morning is over, you will likely remember which face goes with
each name. Writing it down also helps you to keep a mental note of who is
visiting. Next time you are greeting, take your list of names, review it and
you are more likely to recall the name of a person who comes again. You may not
always remember the name when you meet the person again, but think how powerful
it will be when you do. One of the best ways to use the information immediately
is to review the list quickly before the end of the worship service. As soon as
the service is over, seek out guests and express your appreciation for their
visit and use their <b><i>name</i></b>.
Carry an index card or a small pad of paper and a pen. Do this exercise. It
will be worth it. <span style="font-size: medium;"><o:p></o:p></span><br />
<br />
<div style="text-align: center;">
<b>Introduce Yourself with Your Full Name So People Will Remember It</b></div>
<br />
<a href="https://www.themuse.com/advice/the-simple-change-that-will-make-you-a-more-powerful-networker" target="_blank">https://www.themuse.com/advice/the-simple-change-that-will-make-you-a-more-powerful-networker</a></div>
Kevin Raynerhttp://www.blogger.com/profile/06239047434402973576noreply@blogger.com0tag:blogger.com,1999:blog-4584070138380106939.post-71600503358509472432016-08-09T08:45:00.000-07:002020-02-29T09:52:40.073-08:00Parking Shuttle<div>
<div class="fb-video" data-allowfullscreen="1" data-href="/EdCofC/videos/vb.654650701321594/846577678795561/?type=1">
<div class="fb-xfbml-parse-ignore">
<blockquote cite="https://www.facebook.com/EdCofC/videos/846577678795561/">
<a href="https://www.facebook.com/EdCofC/videos/846577678795561/">Shuttle Ministry</a><br />
A humorous glimpse of our new shuttle ministry<br />
Posted by <a href="https://www.facebook.com/EdCofC">Edmond Church of Christ</a> on Wednesday, September 2, 2015</blockquote>
</div>
</div>
<br /></div>
Kevin Raynerhttp://www.blogger.com/profile/06239047434402973576noreply@blogger.com0tag:blogger.com,1999:blog-4584070138380106939.post-75108484682853003912016-08-08T12:47:00.000-07:002020-02-29T11:17:49.772-08:00First Impressions<div style="text-align: center;">
<b><span style="font-family: "symbol"; font-size: 14.0pt;"><span style="font-family: "times new roman"; font-size: 7pt;"> </span></span><span style="font-size: 14.0pt;">Parking Lot
Greeters</span><span style="font-size: 14pt;">-and Golf Cart Ministry</span></b></div>
<br />
<br />
This role is more important on special days with larger crowds. It can receive the most positive feedback and can have the biggest impact on the Hospitality Ministry. Greet nonmembers with a kind word and unknown guest with a guiding direction. First, it is very unique to have someone meet you at your car and accompany you to the door. That makes a huge impression and cannot be discounted! Each week you will become more familiar with members who park in that area. Then you will be able to make a distinction of guests from members.<br />
<br />
<ul>
<li>We will need 1 Greeter at the North parking lot, one at the Southeast parking lot and 1 and the Southwest parking lot. Think about the importance of Guest Parking to funnel most of our Guests to the best entrance. Consider best signage for guests and best for senior’s parking. This will allow us to concentrate on a smaller area and lessen the likelihood of missing someone. </li>
<ul>
<li>These Greeters will need to be in place 15 minutes prior to the beginning of First Service and Class/Second service, and stay until 10 minutes after the beginning of the services and class. </li>
<li>If it’s raining, pickup people on golf cart. For others an umbrella needs to be carried to assist the people inside (Consider getting umbrellas with the church name on them for guests to identify general use). </li>
</ul>
<li>Don’t be shy about asking those arriving for worship if they are visiting, but please don’t ask “are you a visitor”. Use the term “visitor” as a verb, not a noun. If they are members, then you need to meet them anyway. Any special information obtained may be given to the Greeters at the front doors (they are guests, they've been here a few times, etc.). </li>
<li>Be discerning about their reaction to your initial approach. Some people don’t want any attention or help. Be friendly and respectful of their wishes and let them know we are glad they are here. If the initial contact is made properly, a negative reaction should be a rarity.</li>
</ul>
<br />
<div>
</div>
Kevin Raynerhttp://www.blogger.com/profile/06239047434402973576noreply@blogger.com0tag:blogger.com,1999:blog-4584070138380106939.post-34300345548346507012016-08-07T12:43:00.000-07:002020-02-29T11:38:12.985-08:00"First Face" Greeters<div class="Default" style="margin-left: 0.5in; text-align: center; text-indent: -0.25in;">
<b style="text-indent: -0.25in;"><span style="font-size: 14.0pt;">Outside Door
Greeters</span></b><!--[if !supportLists]--><br />
<b style="text-indent: -0.25in;"><span style="font-size: 14.0pt;"><br /></span></b></div>
These Greeters will receive the Guests from the parking lot, get their name and introduce to the “Inner Door Greeters”. They can help open car doors and help families with small children. Also, those with walkers or wheel chairs. They can open the door for everyone entering the building with a big smile and “Good Morning, Glad You Are Here”.<ul>
<li>We will have 2 Greeters at the North Entrance and 2 Greeters at the South Entrance. Please help our seniors (especially those with walkers etc.) to get out of their car and into the building.</li>
<li>These Greeters are in place 15 minutes prior to each service and class and stay 10 minutes after the service begins.</li>
<li>Upon recognition of a Guest, the “Outside Door Greeter” will introduce them to the Bulletin Greeter”. </li>
</ul>
Kevin Raynerhttp://www.blogger.com/profile/06239047434402973576noreply@blogger.com0tag:blogger.com,1999:blog-4584070138380106939.post-15016669080160838402016-08-06T12:41:00.000-07:002020-02-29T11:45:08.976-08:00Bulletin Greeters "First Information"<div class="Default" style="margin-left: 0.5in; text-align: center; text-indent: -0.25in;">
<b><span style="font-family: Times, Times New Roman, serif;">Bulletin Greeters</span></b></div>
<span style="font-family: Times, Times New Roman, serif;"><br /></span>
<span style="line-height: 107%;"><span style="font-family: Times, Times New Roman, serif;">These
Greeters can open the door for everyone entering the building. If a Guest is
introduced to them by the Outer Door Greeter they will in turn introduce them
to a <b>Building Host</b> or a friendly member in the area. There is
a heavy emphasis on being “directed” at this point. If worship is about to
begin, direct them in that direction. Giving them a sense of where to go at
this time and that they will be well received there.</span></span><br />
<ul>
<li><span style="font-family: Times, Times New Roman, serif;">We typically have 2 Greeters or a couple at each “set” of doors on the North Side, South Side, Chapel, New Kitchen, and Fellowship Entrances for First service. For Class/Second service we have bulletin greeters at North Entrance and South Entrance.</span></li>
<li><span style="font-family: Times, Times New Roman, serif;">These Greeters will need to be in place 15 minutes prior to each service and class and remain until at least 10 minutes after they begin. </span></li>
<li><span style="font-family: Times, Times New Roman, serif;">They need to hand-out both the adult bulletin as well as children’s activity sheets. This provides an opportunity to “start a conversation” and get to know the person and direct them to either a Building Host or a member who is availa</span>ble.</li>
</ul>
<div class="Default" style="margin-left: 1.0in; mso-list: l0 level2 lfo1; text-indent: -.25in;">
<ul>
</ul>
<!--[if !supportLists]--></div>
Kevin Raynerhttp://www.blogger.com/profile/06239047434402973576noreply@blogger.com0tag:blogger.com,1999:blog-4584070138380106939.post-40662403828438892732016-08-05T11:30:00.000-07:002020-02-29T12:22:35.663-08:00Building Hosts "First Feet"<div class="Default">
<div style="text-align: center;">
<span style="font-size: 18.6667px;"><b>Building Hosts</b></span></div>
<br />
(<b>Guest #1</b> is lonely and feels like nobody cares about them. Will there be someone expecting me? <b>Guest #2</b> is lost in this world and wonders if they really matter to God.)<br />
<br />
The responsibility of the Building Host is being a greeter that "floats" to the area of greatest need. You should get many steps in this responsibility. Please be available to assist any Guest with locations of classes, restrooms,
children’s registration areas, etc. This is an “action” position. Guests are to
be personally escorted to the appropriate class and introduced to the teacher
or at least to a member of the class. Upon the completion of this task, the
Building Host will return to the foyer to be available for any other Guest’s needs.
The Building Host should escort the Guest to the appropriate place. If there is not enough time to do so, the
suggestion should be made that they fill out the information card in the Welcome Books during the worship time. If the Guest
has children that need to be taken to class, make sure to wait there with them
until their child is checked in and then be available to take them to an adult
class. <i>*This will require the Building Host be familiar with the different class
opportunities and where each is located.*</i> Again, discernment is critical. We
don’t want to smother a guest, but be proactive and intentional in helping them. If they indicate by words or body language that
they would prefer being left alone, then honor their wishes and offer to be
available if they have any questions or needs. <o:p></o:p><br />
<br />
<br />
<ul>
<li>We strive to have "a couple" or 2 Building Hosts at First Service, Class & Second Service.</li>
<li>They will need to be in place 10 minutes prior to Service (or classes) beginning and continue through the period of time. Be active and engage with guests, and with members encourage them to help or be in the worship service.</li>
<li>Be welcoming -- when someone comes in that you don't know, or looks like they don't know where to go, welcome them right away. Give them your name and ask, "Can I help you?"</li>
<li>Give direction to guests and help them engage with the appropriate group.</li>
<li>Be informative -- Child Check-in; fill out label with child's information. (Take them to Brenda or Dana) Classroom locations are posted on the walls, digital displays in the foyer as well as bathrooms.</li>
<li>Be available to those who may leave early.</li>
<li><b>Benevolence policy</b> -- During assembly times, if someone needs help with food, please get them a food box that is assembled and stored in the Food Pantry upstairs across from the 2nd grade classroom. If they are in need of funds; take their name and phone number and place the information in the drop box. The deacon in charge of benevolence will be given their number and will contact them to make arrangements for their needs. We do not disperse personal funds. (The benevolence fund will not reimburse you.) We do not give out personal phone numbers of our members. If they do not want to come in for worship, please make sure they leave the building. We do not want anyone blocking the doors by soliciting funds.</li>
</ul>
</div>
<div class="Default" style="margin-left: 1.0in; mso-list: l0 level2 lfo1; text-indent: -.25in;">
</div>
Kevin Raynerhttp://www.blogger.com/profile/06239047434402973576noreply@blogger.com0tag:blogger.com,1999:blog-4584070138380106939.post-83128564138296650772016-08-03T12:30:00.000-07:002020-02-29T12:35:24.184-08:00Auditorium Section Hosts - "First Seat"<div class="Default" style="margin-left: 0.5in; text-align: center; text-indent: -0.25in;">
<b><span style="font-size: 14.0pt;">"Section" Auditorium
Greeters/Ushers/Hosts</span></b></div>
<div>
<br /></div>
<ul>
<li>Ideally, this position is best fulfilled by a married couple and enlist other members to match the guest's personality. These hosts are more “social people,” who can engage in potential longer conversations. It will involve 3 separate tasks; Greeting, Ushering, and Hosting. The Greeting aspect is easily understood. The Hosting duties will include making contact with Guests before and after services to introduce Guests to members. The ushering aspect lends itself to inviting guests to find the right place for them to "feel at home."</li>
<li>This position is the biggest challenge due to the difficulty in staying focused on Guests coming into your area. We must have the help of the members of the congregation in not engaging our Greeters in lengthy conversation (several minutes). At some point we may decide to give auditorium hosts a ribbon to wear, that would mean they’re “working”, so please try to avoid being a distraction. While we want to "embrace" our members, this critical time can be the vital aspect of connecting to those who we want to become Christians or members. </li>
<li>Another major roll of this couple is to manage our "Welcome books" used for attendance records, a major tool to "connect" with guests. It allows for starting a conversation as soon as church is finished. This has been our more personable way of gathering guest and member information. This has proven to be a more effective approach connecting with guests. These will be placed on the end of each pew in your section. At the designated time, the books will be passed down the row with each family completing their information until the book gets to the other end. When it gets to the other end, it is to be passed back to the end where it started. At that point they will be collected by the section hosts and delivered to the back of the auditorium. Please encourage the people in your section to connect with those next to them.</li>
<li>We have valuable people to host at both morning services. </li>
<ul>
<li>Greeters in the balcony (2 first service and 8 second service). These Greeters will need to be in place 10 minutes before First Service and continue in this ministry 10-15 minutes after the service begins to be able to assist late-comers. </li>
<li>Greeters on the floor of the auditorium (6 first service and about 10 second service). These Greeters will need to be in place 10 minutes prior to the end of class before 2nd service. They will need to stay on post 10-15 minutes after the service begins to be able to assist late-comers. </li>
</ul>
<li>As with other Greeters, care must be taken to keep focus on the people entering the auditorium; keeping alert for anyone looking lost or unsure where to go. The "Building Hosts" or floating Greeters at the auditorium doors may signal you or call you over if they make contact with a Guest so that a “seamless hand-off” can take place. </li>
<li>These Greeters/Ushers will be responsible for finding Guests/members seats. It is awkward for a Guest to “climb over” when trying to find a seat, so the Greeter/Usher will take care of making room for Guests and member latecomers. </li>
<li>It is important for these Greeter/Hosts to make note of where the Guests are seated so that immediately after services they can go make contact with them and introduce them to members in the area. Ideally, an invitation to lunch will be made by either a member or the Greeter/Host.</li>
</ul>
Kevin Raynerhttp://www.blogger.com/profile/06239047434402973576noreply@blogger.com0tag:blogger.com,1999:blog-4584070138380106939.post-906490552566382582016-08-02T12:25:00.000-07:002020-02-29T12:39:28.084-08:00Classroom Hospitality "First Family"<div class="Default" style="margin-left: 0.5in; text-align: center; text-indent: -0.25in;">
<b><span style="font-size: 14.0pt;">Auditorium /
Classroom Door Greeters </span></b></div>
<div>
<br /></div>
<div>
Besides being ready with a big smile and handshake, this Greeter will be responsible for ensuring that everyone received a bulletin; Guests and members alike. These Greeters must be ready to answer questions, but carrying on a lengthy conversation with friends is not recommended. As with each and every one of these Greeting roles, it is imperative that we stay focused and on point so that we don’t let a Guest wander in without our noticing because we’re visiting with friends. Try to save that for after services when you aren't “working.”<br /><ul>
<li>Each class needs 1 Greeter / Greeter Couple at the main classroom door.</li>
<li> These Greeters will need to be in place early. </li>
</ul>
</div>
Kevin Raynerhttp://www.blogger.com/profile/06239047434402973576noreply@blogger.com0tag:blogger.com,1999:blog-4584070138380106939.post-63595152276598603352016-08-01T11:30:00.000-07:002020-02-29T11:20:49.182-08:00"Lasting Heart" Impressions<div style="text-align: center;">
<b><span style="font-size: 14.0pt;">Summary:</span></b></div>
<div class="Default">
While first impressions are critical, the lasting impressions is equally important. The last 7 minutes are as important as the first 7 minutes. Research shows that this is what people will <b>remember</b>.<br />
<br />
In review, we have 7
opportunities to make contact with a Guest; in the parking lot, at the outside
doors, the inside doors, in the foyer at large, at the Welcome Center, at the
auditorium doors (inside or out) and <b>in the pew</b>. By this time, we will have shown our
Guests that we are a very friendly and caring church family by having many
people make multiple contact with them and making them know that we value <b>them</b>, their
<b>decision </b>to attend, and their <b>presence </b>very much. Our Hospitality Team <b>and members must
constantly</b> be on the lookout for people they do not recognize, and if a 10-year
member is met, then that’s a good thing; not a point of embarrassment. Intentional friendliness leaves a lasting impression on their heart. Everyone wants to feel <b>welcomed </b>and <b>wanted</b>. <b><i>People will forget what you said, but never forget how you made them feel. </i></b><o:p></o:p></div>
<div class="Default">
<br /></div>
<div class="Default">
As a <b>Greeter </b>and <b>Christian Member</b>, you have the
prime opportunity to become the church’s thermostat for the worship assembly by
setting the emotional temperature for the day and what guests will take home in their hearts. Minimizing the apprehension
level of first time Guests by giving them clear and friendly assistance in
finding a parking place, <i>their</i> class,
<i>their</i> seat in the worship service,
and information about our church family, the temperature has been set at a nice
warm, comfortable level allowing true and deep worship to take place. You've given our Guest a feeling of inclusion and acceptance and perhaps lessened the
tension that some may have arrived with from trying to “get to the church on
time”, tension from the unknown, and tension from any number of other personal
factors that went into affecting their mood. You've helped them have a more
positive and engaging worship experience, making them ready to absorb God’s
message to them that day and want to return again. <o:p></o:p></div>
<div class="Default">
<br /></div>
<div class="Default">
You have been chosen to be a
part of this ministry because you have demonstrated the gift of hospitality
(making people feel welcomed and included). You are an ambassador for Christ and His love. <b>We know</b> God says they “<b>belong
here</b>,” so let us envision a process that includes that transition. The
importance of your work in this hospitality ministry is almost indefinable. God, in His
wisdom, has sent us a prospective brother or sister, a gift, who may just be the answer to
a prayer for help in another area of service at the Edmond congregation. By
treating God’s gift with respect, honor, smile, and a thankful heart, we increase the
chances of turning our First Time Guests into viable, productive coworkers in
Christ’s church that meets at the Edmond Church of Christ. Thank you for your
willingness to serve in this vital kingdom call. <span style="font-size: medium;"><o:p></o:p></span></div>
Kevin Raynerhttp://www.blogger.com/profile/06239047434402973576noreply@blogger.com0tag:blogger.com,1999:blog-4584070138380106939.post-55258317316318582672016-07-31T12:56:00.000-07:002020-02-29T10:37:48.885-08:00Commitment to Guests<br />
<div class="Default">
<b><span style="font-size: 14.0pt;">Six Months to A Year</span></b><span style="font-size: 14.0pt;"><o:p></o:p></span></div>
<div class="Default">
My prayer is for those who choose to work in the
Hospitality Ministry Team will commit to work for a least six months through the next ministry sign up. In that time,
continuity will be established and skills can be improved. At the end of six
months or a year, we can go through this training material again. Most want to participate for another year. Those who find they are not
enjoying this ministry can bow out gracefully. By having a "6 month to a year" commitment, we are respecting those who volunteer. People who are hesitant to
commit to our ministry team will be more likely to become involved if everyone knows they are not expected to sign up for life. By having a relatively short
commitment, people will feel free to volunteer. We realize that the habits
begun in the beginning will set the higher standards we would like to maintain.
<o:p></o:p></div>
<div class="Default">
<br /></div>
<div class="Default">
By having this definite time
period, those who are involved in the program are likely to stay motivated.
Even if they become interested in another ministry, they are likely to finish
their six months--year. They know there is a specific time frame, and they can move
on to other areas of service when they have fulfilled that commitment. Because
you have this commitment, both sides must honor it. We will look at ministry forms each year and then we will reorganize and recommit. <o:p></o:p><br />
<br />
When it comes to the time
period, people involved in the Hospitality Ministry Team have the right to
expect the congregation to keep its word about the commitment. Going longer
than the agreed time will kill motivation. Frequently people enjoy so much they continue each year.</div>
Kevin Raynerhttp://www.blogger.com/profile/06239047434402973576noreply@blogger.com0tag:blogger.com,1999:blog-4584070138380106939.post-84414844646641424382016-07-30T13:02:00.000-07:002020-02-29T11:21:23.540-08:00How to Make A Great First-time Guest Impression<div align="center" class="MsoNormal" style="text-align: center;">
<b><span lang="HI" style="font-family: "times new roman" , serif; font-size: 20pt;">How to Make A Great First-time Guest Impression</span></b><span style="font-size: 13.0pt; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b><u><i><span style="font-family: "times new roman" , serif; font-size: 13pt;">Let</span></i><i><span style="font-size: 13pt;">’</span></i><i><span style="font-family: "times new roman" , serif; font-size: 13pt;">s navigate the process along with guests rather than merely point
the way.</span></i></u></b><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: "times new roman" , serif; font-size: 13pt;">In this blog post we will
look at </span><span style="font-size: 13pt;">…</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
<div class="MsoNormal" style="margin-left: .5in; mso-list: l0 level1 lfo1; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: "symbol"; font-size: 13.0pt;">·<span style="font-family: "times new roman"; font-size: 7pt;">
</span></span><!--[endif]--><span style="font-family: "times new roman" , serif; font-size: 13pt;">The pre-service (from the
street to the seat)</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
<div class="MsoNormal" style="margin-left: .5in; mso-list: l0 level1 lfo1; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: "symbol"; font-size: 13.0pt;">·<span style="font-family: "times new roman"; font-size: 7pt;">
</span></span><!--[endif]--><span style="font-family: "times new roman" , serif; font-size: 13pt;"><b>Direct</b>: Simply and
politely direct guests where they need to go for them to be successful. The "Building Hosts" and directors role here.</span></div>
<div class="MsoNormal" style="margin-left: .5in; mso-list: l0 level1 lfo1; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: "symbol"; font-size: 13.0pt;">·<span style="font-family: "times new roman"; font-size: 7pt;">
</span></span><!--[endif]--><span style="font-family: "times new roman" , serif; font-size: 13pt;"><b>Treat</b>: Show respect and
happily surprise guests with comfort food and drink in your classroom.</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="font-family: "symbol"; font-size: 13.0pt;">·<span style="font-family: "times new roman"; font-size: 7pt;">
</span></span><!--[endif]--><span style="font-family: "times new roman" , serif; font-size: 13pt;"><b>Seat</b>: Lead guests to a
comfortable, appropriate seat where they feel at home and </span><span style="font-size: 13pt;">“</span><span style="font-family: "times new roman" , serif; font-size: 13pt;">belong.</span><span style="font-size: 13pt;">” The section hosts work throughout this time.</span></div>
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</span></span><!--[endif]--><span style="font-family: "times new roman" , serif; font-size: 13pt;">Seven minutes and
counting will focus on timing.</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<b><span style="font-family: "times new roman" , serif; font-size: 15pt;">INTRODUCTION</span></b><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<b><span style="font-family: "times new roman" , serif; font-size: 13pt; letter-spacing: -0.1pt;">We won't get a
second chance. </span></b><span style="font-family: "times new roman" , serif; font-size: 13pt; letter-spacing: -0.1pt;">Seven minutes is all the time we have to make a
positive </span><span style="font-family: "times new roman" , serif; font-size: 13pt;">first
impression on the first-time guests who walk through our doors. <b><i>In
the first seven minutes of their experience with the church, our guests (and
God</i></b></span><b><i><span style="font-size: 13pt;">’</span></i></b><b><i><span style="font-family: "times new roman" , serif; font-size: 13pt;">s guests) will decide whether or not
they're going to come back.</span></i></b><span style="font-family: "times new roman" , serif; font-size: 13pt;"> That's before a single worship song is sung and
before a single word of teaching is uttered. Maybe that seems unfair to you
but, fair or not, it's true. Blame it on the power of the God-given
subconscious mind.</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt;">Certainly
from our perspective people should be nobler and be looking for a congregation
that teaches truth and gospel. That number of people has dwindled quickly in
our lifetime. But we must be aware that the Lord</span><span style="font-size: 13pt;">’</span><span style="font-family: "times new roman" , serif; font-size: 13pt;">s church has something they are looking for </span><span style="font-size: 13pt;">–</span><span style="font-family: "times new roman" , serif; font-size: 13pt;"> that is authenticity and being genuine people who
truly love one another like the first century Christians.</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt;">Obviously,
our guests from the streets and most of our friends we bring aren't making a
well-thought-out decision based on the integrity of the preaching (they haven't
heard it yet), the character of the church staff & shepherds (they've never
met them), or the clarity of our doctrine (what's doctrine?). They're not
weighing the pros and cons of our worship style and theological viewpoints.
Instead, they are taking in clues about our church family's atmosphere and
people's friendliness on a much more rudimentary level. Their subconscious
minds are working overtime to evaluate their compatibility with this new
environment. Without knowing it, they are asking the question, </span><b><i><span style="font-size: 13pt;">“</span></i></b><b><i><span style="font-family: "times new roman" , serif; font-size: 13pt;">Could I feel comfortable belonging here regularly?</span></i></b><b><i><span style="font-size: 13pt;">”</span></i></b><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt;">So
the question becomes: How can we, as a Christian or church leader, take
advantage of this reality? That is, how can we identify and strengthen what's
actually being judged by them? How can each individual Christian do their part
to create the irresistible environment of a church family? What factors and
feelings play into a guest's first impression? How much control can we have
over doing things in a way that will make the experience a positive one where
they will come again until they grow up in Christ? To truly get a glimpse of
the power of our church's and class's first impression on a guest, let's step to
the other side and look at the experience from a first-time guest's point of
view.</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<b>EXAMPLE</b>:</div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt;">Jon
(Mr. Edmond) hits the blaring alarm clock and nudges his wife (Mrs. Edmond).
Liz sits up in bed, debating with herself. Even though she has been talking
about going back to church for years, she's not thrilled with the idea of
following through on this particular day. She didn't sleep well last night and
the <span style="letter-spacing: -.15pt;">afternoon is packed with activities for
the kids because family is important to her. But, a friend invited them for the
second time </span><span style="letter-spacing: -.25pt;">and they hated to say no
again, so today is the day. Liz throws back the covers and gets out of </span>bed.</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt; letter-spacing: -0.2pt;">Once up, (Mr. & Mrs. Edmond OK) morning plays
like something out of a Stephen King novel. The </span><span style="font-family: "times new roman" , serif; font-size: 13pt; letter-spacing: -0.35pt;">kids, four and
two, both throw temper tantrums, the eggs burn, and the dog smuggles his latest
</span><span style="font-family: "times new roman" , serif; font-size: 13pt; letter-spacing: -0.3pt;">catch
into the house. Tired, irritated, and already running late, Jon finally gets
everyone packed </span><span style="font-family: "times new roman" , serif; font-size: 13pt;">into
the car and off they go...</span></div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt; letter-spacing: -0.1pt;"><b>THWART THE ENEMY'S PLANS</b></span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt; letter-spacing: -0.2pt;">Let's pause for a reality check. When an unchurched
person or family decides to attend </span><span style="font-family: "times new roman" , serif; font-size: 13pt; letter-spacing: -0.25pt;">our church and class for the
first time, what do you think is going to happen to them the morning of the
service? Whatever the enemy can pull out of his bag to throw their way, right?
If he can't keep </span><span style="font-family: "times new roman" , serif; font-size: 13pt; letter-spacing: -0.15pt;">them from attending, he will at least make sure
they hit the parking lot stressed out and in no </span><span style="font-family: "times new roman" , serif; font-size: 13pt; letter-spacing: -0.4pt;">mood for what lies
ahead. He knows that if he can sow pre-service defensiveness and negativity, </span><span style="font-family: "times new roman" , serif; font-size: 13pt; letter-spacing: -0.1pt;">8 out of 10
American churches won't do anything to turn that guest's attitude around. In </span><span style="font-family: "times new roman" , serif; font-size: 13pt; letter-spacing: -0.3pt;">most cases, the
church will just make him self-conscious, uncomfortable and, by default, more </span><span style="font-family: "times new roman" , serif; font-size: 13pt; letter-spacing: -0.25pt;">irritable. Sadly,
by nudging guests to disengage before they walk through the door, the enemy </span><span style="font-family: "times new roman" , serif; font-size: 13pt; letter-spacing: -0.3pt;">usually wins the
battle before it even starts. But he can't win if we don't let him. We can
thwart </span><span style="font-family: "times new roman" , serif; font-size: 13pt;">his
plans by creating a comfortable, inviting pre-service. We are in a real
spiritual battle.</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<a href="https://www.blogger.com/null" name="_GoBack"></a><b><span style="font-family: "times new roman" , serif; font-size: 15pt;">PRE-SERVICE: FROM THE
STREET TO THE SEAT</span></b><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt;">The
pre-service is our first opportunity to interact with everyone who sets foot on
our church's campus, property, and plant - from first-time guests to long-time
members - but its purpose and influence is particularly important for
first-timers. Our pre-service mission, if we choose to accept it, is to do
everything we can to take our guest's guard down (and even put a smile on his
face) before the service begins.</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt;">There
are four primary ways <b><i>we can influence our guests during the
pre-service: by controlling how they are greeted, directed, treated and seated.</i></b><i> </i>Let's go back to our fictional example.
Take a look at how a successful pre-service might play out at any given church
on any given weekend...</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt;">Jon, Liz and the kids drive into the parking lot of
the church, and are immediately impressed by what they see. The building,
though not large or even new, is obviously well cared for. The grass is even
freshly cut. Everyone is headed toward a main front door, where a nice-looking
couple about Jon and Liz's age is speaking warmly to each person.</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt;">Once through the door themselves, where they were
welcomed with a smile and a genuine "glad you are here," and couples
handing out some kind of program (you might call it a bulletin, but since Jon
and Liz are unchurched they are more likely to think of it as a program)</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt;">Then Liz immediately spots two signs telling her
exactly what she needs to know. One points the way to the restroom that her
four-year-old urgently needs, and the other points toward the children</span><span style="font-size: 13pt;">’</span><span style="font-family: "times new roman" , serif; font-size: 13pt;">s area. After stop number one, Jon and Liz check
the children</span><span style="font-size: 13pt;">’</span><span style="font-family: "times new roman" , serif; font-size: 13pt;">s area sign again and start in the
direction its pointing. A volunteer spots them and offers to <b><i>lead them directly</i></b>
to the right place for each of their children.</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt;">When the kids have been dropped off, Jon notices
the smell of coffee and donuts wafting towards him. He turns a corner to find a
table piled high with Krispy Kreme boxes, fruit, and coffee. Exchanging
surprised glances, he and Liz grab donuts (well, she grabs an apple, he grabs
a donut) and a cup of coffee and start timidly toward one of the aisles.
Another volunteer steps up and directs them to two open seats.</span><span style="font-size: 13pt;"> </span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt;">Jon begins to realize that the foul mood he drove
into the parking lot with has been brightened a little by the smiles around
him, the coffee in his hand, and the overall atmosphere of the church. The
people seem incredibly friendly and actually happy that he and Liz are there.
At the church they used to go to, people hardly offered a smile, much less
helpful information or a donut - and he's always thought all churches were the
same. As the service begins, he can't help but wonder what's going on in this
place...</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt;">Creating
an environment that makes our first-time guests feel both welcomed and
respected is key to winning a return visit and beginning the process of
assimilating them well. <b><i>When God entrusts us with first-time guests,
we face an incredible responsibility.</i></b> One of the best ways to
acknowledge our guests as the gifts they are is by having a pre-service in
place that will far exceed their expectations and create that elusive positive
first impression. We will excite them to want to visit our church again and
again, so that they can ultimately learn about the excellence, graciousness,
hospitality and generosity of the One after whom we are modeling everything we
do.</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt;">Now
that we have seen what a successful pre-service experience looks like, let's
dive more deeply into each of its four components:</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<b><span style="font-family: "times new roman" , serif; font-size: 15pt;">PRE-SERVICE</span></b><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<b><span style="font-family: "times new roman" , serif; font-size: 13pt;">Make sure our guests are:</span></b><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<b><span style="font-family: "times new roman" , serif; font-size: 13pt;">Greeted</span></b><span style="font-family: "times new roman" , serif; font-size: 13pt;">: Welcomed with a smile.</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<b><span style="font-family: "times new roman" , serif; font-size: 13pt;">Directed</span></b><span style="font-family: "times new roman" , serif; font-size: 13pt;">: Simply and politely
directed to where they need to go.</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<b><span style="font-family: "times new roman" , serif; font-size: 13pt;">Treated</span></b><span style="font-family: "times new roman" , serif; font-size: 13pt;">: Shown respect and
happily surprised with comfort food and drink.</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<b><span style="font-family: "times new roman" , serif; font-size: 13pt;">Seated</span></b><span style="font-family: "times new roman" , serif; font-size: 13pt;">: Led to a comfortable,
appropriate seat near loving Christians.</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<b><span style="font-family: "times new roman" , serif; font-size: 15pt;">GREET: </span></b><span style="font-family: "times new roman" , serif; font-size: 15pt;">WELCOME GUESTS WITH A SMILE</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<b><span style="font-family: "times new roman" , serif; font-size: 13pt;">Memorize the next
sentence </span></b><span style="font-family: "times new roman" , serif; font-size: 13pt;">and
make it our mantra:</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<i><span style="font-family: "times new roman" , serif; font-size: 13pt; letter-spacing: -0.15pt;">Everything speaks
to a first-time guest.</span></i><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<b><span style="font-family: "times new roman" , serif; font-size: 13pt;">Everything!</span></b><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt;">From
the moment a guest sets foot on our property, he tunes in to receive the
message our church is sending. And our church and/or classes are always sending
a message, whether we realize it or not. The condition of our building, our
sign, our lawn, and our parking lot all speak to him. He's already making
gut-level judgment calls. He's not necessarily being critical (although he may
be, depending on his history with church); he's just being human. He's reading
his environment. Knowing this, we have to make sure we're sending a welcoming
message.</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt;">PUT OUR BEST FACE(S) FORWARD</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt;">We
have an obligation to strive for excellence. We don't have to be perfect, we
just have to do the very best we can with what we've got </span><span style="font-size: 13pt;">–</span><span style="font-family: "times new roman" , serif; font-size: 13pt;"> which is the definition of Godly excellence. We
don't have to have a brand-new building or a big shiny sign to make a good
impression, but chipped paint and overgrown grass will certainly make a bad
one. If you're like most church leaders, we may be so familiar with our
building and our land that we don't really see them anymore. Take a fresh look
around. Drive into our parking lot and intentionally examine our church and/or
classes through a guest's eyes. Are we communicating the right message?</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt;">While
the appearance of our church building is extremely important, the most crucial
part of the "greeted" area of contact is who our guests meet when
they get to the front door </span><span style="font-size: 13pt;">–</span><span style="font-family: "times new roman" , serif; font-size: 13pt;"> our "First Face" greeters. <b><i>A friendly face offering a warm
welcome speaks volumes.</i></b> Greeters should practically radiate the
underlying message we want to send to our guests: "We're nice people, and
we're glad you are here!"</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt; letter-spacing: -0.2pt; position: relative; top: -0.5pt;">SET CLEAR EXPECTATIONS</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt;">As
we put people in place as greeters, they must clearly understand the importance
of their responsibility and know exactly what is expected of them. <b><i>It
seems the best volunteers want and need clear direction.</i></b> They will feel
more comfortable at their post if told what they should say and how to say it.
Greeters, along with all volunteers, have an innate fear of not pleasing their
leaders, while at the same time leaders have a fear of asking too much of them.
This can create a vicious cycle where everyone is tiptoeing around everyone
else, and guests aren't being greeted as effectively as they could be. Remind greeters
that they are expected to offer a big, authentic smile, say hello, and put a
program in each person</span><span style="font-size: 13pt;">’</span><span style="font-family: "times new roman" , serif; font-size: 13pt;">s hands.</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt; position: relative; top: -0.5pt;">FLASH
OUR </span><span style="font-size: 13pt; position: relative; top: -0.5pt;">“</span><span style="font-family: "times new roman" , serif; font-size: 13pt; position: relative; top: -0.5pt;">SMILE PRACTICE</span><span style="font-size: 13pt; position: relative; top: -0.5pt;">”</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt;">I</span><span style="font-size: 13pt;">’</span><span style="font-family: "times new roman" , serif; font-size: 13pt;">ve read of a congregation to take the idea of
greeting their guests with a smile so seriously that they do smile practice!
Their volunteer system was a little different from most. They never knew who
was going to show up to help with the service on any given Sunday. They had
developed a culture where their people always had the option of coming an hour
early to serve, so every week they trust God that one hundred to two hundred
volunteers will show up </span><span style="font-size: 13pt;">–</span><span style="font-family: "times new roman" , serif; font-size: 13pt;"> and they did! Once the volunteers
arrive, they divided the responsibilities among them. They wanted to make sure
the friendliest people, with the most genuine smiles, are stationed as greeters
so sometimes they did "smile practice" in their pre-service volunteer
meeting to make sure they choose the right people. Not only does everyone get
to practice putting on a huge smile, but the ones who end up as <b><i>greeters
understand that the smile they give guests is so important that it just landed
them the position.</i></b></span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt; letter-spacing: -0.15pt;">There's an old business axiom
that says you can hire unfriendly people and work hard </span><span style="font-family: "times new roman" , serif; font-size: 13pt; letter-spacing: -0.2pt;">to teach them to
smile, or you can hire smiling friendly people and turn them loose. The latter </span><span style="font-family: "times new roman" , serif; font-size: 13pt; letter-spacing: -0.35pt;">seems like a nice
shortcut to me, which is why I think it's important to intentionally choose </span><span style="font-family: "times new roman" , serif; font-size: 13pt; letter-spacing: -0.2pt;">greeters who are
most like outsiders would picture Jesus instead of simply taking the first
volunteers for that position. I suggest putting smile </span><span style="font-family: "times new roman" , serif; font-size: 13pt; letter-spacing: -0.25pt;">practice in place
in our lives, and positioning great big grins at our front door and smiles in
every aisle, hallway, and class.</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<b><span style="font-family: "times new roman" , serif; font-size: 15pt;">DIRECT: </span></b><span style="font-family: "times new roman" , serif; font-size: 15pt;">SIMPLY
AND POLITELY DIRECT GUESTS WHERE THEY NEED TO GO</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<b><span style="font-family: "times new roman" , serif; font-size: 13pt;">The second step in a successful
pre-service </span></b><span style="font-family: "times new roman" , serif; font-size: 13pt;">is
to make sure our guests are quickly, simply and politely shown where they need
to go, either by a sign, a volunteer, or preferably by both. Imagine if Jon and
Liz had walked through the door of this unfamiliar church and had no idea where
the restroom was. Since their child needed one, not only would they be facing a
minor emergency, but they would have been put in the awkward position of having
to stop someone and ask. Automatically, this would have made them feel more
uncomfortable and out of place. Their level of anxiety would have risen, at the
expense of their positive first impression. The same story applies if they didn't
know where or how to drop their kids off for the children's ministry. Here at
the Edmond Church of Christ, we have a strategically located information and
direction for the children</span><span style="font-size: 13pt;">’</span><span style="font-family: "times new roman" , serif; font-size: 13pt;">s ministry.</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt; letter-spacing: -0.05pt;">THE
SIGNS...SHOULD BE EVERYWHERE!</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt;">When
it comes to real estate, we all know the importance of location, location,
location. Within the church, the equally important and correlating phrase to
remember is "</span><span style="font-family: "times new roman" , serif;">signs</span><span style="font-family: "times new roman" , serif; font-size: 13pt;">, signs, </span><span style="font-family: "times new roman" , serif; font-size: 14pt;">signs!</span><span style="font-family: "times new roman" , serif; font-size: 13pt;"> </span><span style="font-size: 13pt;">–</span><span style="font-family: "times new roman" , serif; font-size: 13pt;">
</span><span style="font-family: "times new roman" , serif;">people</span><span style="font-family: "times new roman" , serif; font-size: 13pt;">, people, </span><span style="font-family: "times new roman" , serif; font-size: 14pt;">people!</span><span style="font-family: "times new roman" , serif; font-size: 13pt;"> -- </span><span style="font-family: "times new roman" , serif;">smile</span><span style="font-family: "times new roman" , serif; font-size: 13pt;">, smile, </span><span style="font-family: "times new roman" , serif; font-size: 14pt;">smile!</span><span style="font-family: "times new roman" , serif; font-size: 13pt;">" Signs are the single best way to
ensure that our guests are told. Smiling and informed people for each guest is
an important addition so they feel more comfortable in finding what they need.
The two areas in particular that demand clear signs are the restrooms and the
children's area. It is vital that first-time guests can find the front door and
entrance. Since our front door is not easily discernible from the parking lot,
we can make sure they are directed as we arrive at church too. Edmond's signage has improved and continues to improve.</span></div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt;">A
common tendency is to think that our guests will figure out how to find what
they need - that our building is "pretty easy" to navigate. For you,
that's true. For our guests, who have never set foot in our door and whose
anxiety levels are already registering high, it's not. They have taken a big
step by simply crossing our threshold. Make sure you throw them the safety net
of letting them know exactly where to go next. <b><i>Even if we think we have enough
signs, we need more.</i></b> Our building layout can become confusing, it is
large, and frequently new people get lost in the circle. Our building does not
sit on the lot in a typical </span><span style="font-size: 13pt;">“</span><span style="font-family: "times new roman" , serif; font-size: 13pt;">square</span><span style="font-size: 13pt;">”</span><span style="font-family: "times new roman" , serif; font-size: 13pt;"> and clear direction. Consequently, it is common for
people to forget which door they came in and which parking lot their car is
located. That tells me it is easy to get lost in our building. Again, please
walk with new guests to their location and partner someone with them to get to
their next destination.</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt;">In
traveling to and working with churches across the country, I am continually
amazed at how difficult it is to navigate the average church building. More
than half of the time, I'm not sure exactly where to park, where to enter the
building or how to find the main sanctuary - and I am generally good with
directions! If I find it difficult to navigate unfamiliar church buildings,
then apprehensive, unchurched guests definitely find them confusing, and
confusion creates anxiety. If our building is the least bit perplexing to our
first-timers, they will become even more anxious than they already are. Good
directions and an abundance of signage can lower their anxiety and point them
through the open door that leads to hearing the Good News.</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt;">While
signs are key, they're not enough on their own. Bulletin greeters, building hosts, section hosts, and
caring members serve as partners to our signs. Our leaders are encouraged to
seek out new guests and to look for people who seem unsure of where to go, then
approach them and ask if they need help. <b><i>When our guest, in turn, asks for directions
to a particular location, any part of the hospitality team (bulletin greeters, building hosts, and section hosts) should not just point
out the way but act as a personal escort</i></b>. If the location in question
is the children's area, you are encouraged to go so far as to introduce the new
parents and children to whoever is in charge of the children's ministry. As the
old saying goes, "God is in the details."</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<b><span style="font-family: "times new roman" , serif; font-size: 15pt;">TREAT: </span></b><span style="font-family: "times new roman" , serif; font-size: 15pt;">SHOW RESPECT AND HAPPILY SURPRISE GUESTS WITH REFRESHMENTS. (EX: Coffee, comfort food, etc.)</span></div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt;">A
first-time guest wants to feel respected and welcomed. One of our strongest
points as a congregation is our education ministry. Our classes create a
culture of a church family. Everyone gets the strongest feeling of </span><span style="font-size: 13pt;">“</span><span style="font-family: "times new roman" , serif; font-size: 13pt;">home</span><span style="font-size: 13pt;">”</span><span style="font-family: "times new roman" , serif; font-size: 13pt;"> at this point. Realize
and believe in the strength of this part of our church. Our guests want to know
that we are happy they are there, and that we are serious about making sure
they have a good experience. The way you, our staff, the teachers, and our
regular attenders treat him and his family will tell him most of what he needs
to know. Sadly, a large majority of American churches aren't eager to welcome
guests, much less make them feel at home. When a guest shows up, these churches
have no idea what to do with him. The unfamiliar face is as intimidating to the
church family as their faces are to him. We've all heard the stories, or
witnessed services ourselves, where first-time guests were altogether ignored,
or made to feel like they were in the wrong place, and didn</span><span style="font-size: 13pt;">’</span><span style="font-family: "times new roman" , serif; font-size: 13pt;">t belong here. What do
you think that communicates about God's love? Do you think that guest would
ever choose to return to such an environment, or ever return to another church
again?</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt;">DELIVER
"RAVING FAN" SERVICE</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt;">The
church is not a business, but if we want to learn how to make our visitors feel
welcomed, it's a good idea to take some cues from the customer-conscious
service world. Good businesses understand that treating a guest with respect
and making sure he has a good first experience is essential to winning a return
visit. Shouldn't churches be the ones teaching the business world about
embracing and serving those who walk through our doors? <b><i>This is where Biblical
hospitality meets the business concept of customer service.</i></b>
Unfortunately, in most churches, the customer service aspect of ministry has
been on the decline for way too long. <b><i>The church should be the friendliest
place in all creation.</i></b> Reflect on this thought, </span><span style="font-size: 13pt;">“</span><span style="font-family: "times new roman" , serif; font-size: 13pt;">we can only extend love
to the degree we have experience love extended to us</span><span style="font-size: 13pt;">”</span><span style="font-family: "times new roman" , serif; font-size: 13pt;"> </span><span style="font-size: 13pt;">–</span><span style="font-family: "times new roman" , serif; font-size: 13pt;"> for God so loved the
world that He gave. How much have you been loved undeservedly?</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt;">In <i>Raving Fans, </i>Ken Blanchard's exploration
of stellar customer service, he defines three secrets to creating environments
that will wow our guests and make them feel like they're being treated well.
One of those secrets is to always "deliver our vision plus one
percent":</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<i><span style="font-family: "times new roman" , serif; font-size: 13pt;">"Let's look at it," said Andrew.
"The secret says two things. First, it tells you to deliver. Not
sometimes, not most times, but all the time. Second it talks about </span></i><i><span style="font-size: 13pt;">‘</span></i><i><span style="font-family: "times new roman" , serif; font-size: 13pt;">plus one percent.</span></i><i><span style="font-size: 13pt;">’</span></i><i><span style="font-family: "times new roman" , serif; font-size: 13pt;"> I'll come back to that,
but first of all we have to talk about delivery."</span></i><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<i><span style="font-family: "times new roman" , serif; font-size: 13pt;">"Consistency, consistency,
consistency," interjected Charlie. "Consistency is critical.
Consistency creates credibility. My pro will explain how it works. Andrew, if
you please."</span></i><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<i><span style="font-family: "times new roman" , serif; font-size: 13pt;">"With pleasure, Charlie," said
Andrew. "As Charlie told you, consistency is key to delivering Raving Fan
Service. When you're creating Raving Fans, it's a fragile relationship. They've
been burned before and don't trust easily. You're trying to pull them in and
they're usually trying to resist. Consistency will overcome resistance, but in
the meantime, they're watching like a hawk for you to mess up."</span></i><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt;">OVERCOME
SKEPTICISM THROUGH CONSISTENCY</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt;">This
couldn't be truer when it comes to creating raving fans out of first-time
guests. Most of the people who walk through our door have been burned by
church, negative press about the church or by a friend or family member in the
name of religion. More than likely, they are skeptical and waiting, as Andrew
said, for you to mess it up. <b><i>When we give them a consistent pre-service
and post-service experience that makes them feel important, their skepticism
goes down while their positive impression and curiosity goes up</i></b>,
leaving you in the perfect position to make a real spiritual impact. So how do
you continually add the one percent that makes their experience just a little
sweeter? Well, food isn't associated with comfort (and pleasure) for nothing.</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt;">FEED
THEM AND THEY WILL COME TO CLASS</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt;">James
Beard once said, "Food is our common ground, a universal experience."
It also provides a welcome, comforting treat in any situation. A cup of
Starbuck's coffee acts as a security blanket for millions of adults every day.
Ever notice how a two-hundred-pound man in a crowd of strangers suddenly feels
more comfortable if he has an eight-ounce Styrofoam cup to hide behind?
Providing food is one of the best ways to show our guest we care about him, and
a sure way to put him at ease. When done well, food can go a long way toward
wowing our guest, but when done poorly, it can really turn him off.</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt;">A few
words of advice: <b><i>Don't skimp on food. This is not the area to try and save a nickel</i></b>.
Don't cut things in half to make them stretch. Don't glare at the guest who
takes three donuts. Food is our chance to show the unchurched person that we
care enough to offer him something for free that will meet a need; it's our
chance to show him an example of God's generosity. I have always been impressed with what our classes do to connect with their age group.</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt;">Food is
certainly not a necessity for hospitality, but it goes a long way toward making
a solid positive impression that we were thinking of them. If you choose to do
it, do it well. Keep in mind that you aren't preparing a five-course breakfast.
You are simply making your food offering with excellence. Quality, not
extravagance, is the key. Recently I was reading about a church that received
this survey response from a first-time guest.</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt;">Q: What
did you notice? </span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt;">A: The
smiles, warm reception and Krispy Kreme donuts. </span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt;">Q: What
did you like best? </span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt;">A:
Besides the friendly atmosphere, again the coffee and donuts!" </span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt;">They
say they hear echoes of this sentiment every week.</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<b><span style="font-family: "times new roman" , serif; font-size: 15pt;">SEAT: LEAD
GUESTS TO A COMFORTABLE, APPROPRIATE SEAT</span></b><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<b><span style="font-family: "times new roman" , serif; font-size: 13pt;">Now that our guest has been sincerely greeted,
helpfully directed, and well treated, </span></b><span style="font-family: "times new roman" , serif; font-size: 13pt;">all
that's left is for him to be properly seated. This may work differently in your
class verses the auditorium. <b><i>While it would be easy to let our guests
fend for themselves to find a seat, it's a terrible idea.</i></b> Think back to
Jon and Liz. If no volunteer had stepped up to show them to a seat as they
started timidly down the aisle, they would have walked by filled rows, glancing
uncomfortably for empty seats, hoping they wouldn't have to squeeze past
someone already situated at the end of a pew. They probably would have ended up
close to the back of the church, where they could more easily find space
without having to interact with anyone and more easily remain anonymous.
Section hosts can help in this area.</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt;">Thankfully,
the "section host", who was ready and eager to escort them to a seat, relieved Jon
and Liz of the pressure they were probably starting to feel. The usher knew how
to ask those already seated to slide toward the middle, or to stand and let Jon
and Liz slide in, which the two of them would never have done on their own. So,
Jon and Liz ended up in comfortable seats, close to the front, without having
to fumble through an awkward situation.</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt;">STRIVE
FOR "USHER SERVICE" (Especially on special days)</span></div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt;">Section
hosts are encouraged to be proactive, thoughtful, and facilitate this process.
The time my wife and I went to a nice show, we saw the value of a good usher in
action. From the moment we entered the theater, we were literally ushered to
our seats. If you've ever experienced Broadway or a big sporting event, you
know the drill. The usher who scans your ticket points you toward the correct
entrance (or in my case, the correct staircase for the cheap seats!), where
there is another usher who points you toward the correct aisle, where there is
yet another usher who walks you directly to your row and motions to your seats.
We realized that as long as we had our ticket in hand for the ushers to see,
they would do all the work. We were along for the ride. That's nice usher
service. It is a good feeling if a </span><span style="font-size: 13pt;">“</span><span style="font-family: "times new roman" , serif; font-size: 13pt;">section hosts</span><span style="font-size: 13pt;">”</span><span style="font-family: "times new roman" , serif; font-size: 13pt;"> encourages you to sit in their area. You feel wanted and like you
belong there. It opens up conversation too.</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt;">On the
other hand, we've been to sports arenas and concert venues where we missed the
first fifteen minutes of the event trying to find the right wing, level,
section and row for our seats. We were on our own, juggling concessions and
upset that we were missing something we had paid to see. There was certainly no
usher in place to make sure we had a smooth experience.</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt;">Here's
the difference in thinking: Those Broadway shows run every night. They want you
to come again. They want you to tell your friends. They want you to bring
out-of-town guests. They want to ensure you've had an experience that will keep
you coming back for more. At most concerts and sporting events, the venue
proprietors aren't nearly as concerned with earning our repeat business. They
know that their draw is the night's particular entertainment. The next night,
it will be a new, differently-focused crowd, who will be there to see their
favorite artist or team, generally in spite of venue conditions. So, earning a
return visit through offering a high level of service is not a priority to
them.</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt;">When it
comes to providing service to our first-time guests, continually be aware that <b><i>our
goal is to make them as comfortable and happy as possible</i></b>. We want them
to come back. We want them to bring their friends. Approach this area of
service with the mindset of Broadway's bright lights rather than that of
self-service stadiums.</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<b><span style="font-family: "times new roman" , serif; font-size: 13pt;">SEVEN MINUTES AND COUNTING</span></b><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<b><span style="font-family: "times new roman" , serif; font-size: 13pt;">The thinking behind "Greeted, Directed,
Treated and Seated" may be a paradigm shift for you. </span></b><span style="font-family: "times new roman" , serif; font-size: 13pt;">Until this point in history, many church</span><span style="font-size: 13pt;">’</span><span style="font-family: "times new roman" , serif; font-size: 13pt;">s traditional plan for
first-time guests has been simply to get them through the door and make an
impression with the service itself. While that sounds good in theory, research
has shown that we don't have that luxury. By the time a service starts, guests
have already made judgments about our environment, interacted with people who
may or may not have rubbed them the right way, figured out how to navigate the
hallways, and found themselves a seat...more than enough experience with church
or Bible classes for a gut-level impression to have firmly formed. And <b><i>once
the first impression has been made, you can do very little in the service
itself to make change and improve it</i></b>. If they have already formed a
negative impression, that impression becomes the lens through which they view
everything else over the next hour or so. Conversely, if we create a
"raving fan" in the pre-service, they will engage in the rest of our
service with a heightened enthusiasm, which leaves them more open to hearing
from God.</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt;">In his
instructions to the church practitioners at Corinth, Paul encouraged his
listeners, <i>"Let all things be done
decently and in order" </i>(1 Cor. 14:40). Why? Because everything done in
preparation for a church service works together to represent God's character to
the unchurched person. They may not immediately know why they like our church
and/or Bible class, or why they feel comfortable, but it's because we've done
the thoughtful work to set them at ease before they knew they were coming. We
have intentionally established an environment that resonates positively with
their subconscious mind, before they even evaluate it on a conscious level.</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<br /></div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt;">Something
in them connects with the smile they've been offered. They feel relief that
they don't have to ask for directions to the restroom. They feel loved by the donuts
and coffee we've made available to them. They appreciate the seat you've
provided. In those first seven minutes, all of these things work together to
create an impression that will open the future door of opportunity for you to
minister in their lives in a truly meaningful way. With a strong pre-service in
place, seven minutes is all we need to show our guests just how much we care
about them and want them back!</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
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<br /></div>
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<span style="font-family: "times new roman" , serif; font-size: 13pt;">Certainly
these attitudes should continue to be demonstrated throughout the service and post-service
as well. Consistency is vital.</span><span style="font-size: 13.0pt; mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 12.0pt;"><o:p></o:p></span></div>
</div>
Kevin Raynerhttp://www.blogger.com/profile/06239047434402973576noreply@blogger.com0tag:blogger.com,1999:blog-4584070138380106939.post-40873286776831507472016-07-27T12:33:00.000-07:002020-02-29T10:23:01.951-08:00Welcome Center - Information Central<div class="Default" style="margin-left: 0.5in; text-align: center; text-indent: -0.25in;">
<b><span style="font-size: 14.0pt;">Welcome Center
Host/Hostess-</span></b></div>
<div class="Default" style="margin-left: .5in; mso-list: l0 level1 lfo1; text-indent: -.25in;">
These Greeters will be
responsible for handing out the most information before church and “Guest Gift
Bags” after church. This would be a good place for a married couple to work
because this requires giving direction with a stronger feeling of being “treated”
with loving care. They must be mature individuals or couples with a good
general knowledge of the overall congregation. They will be answering
questions, putting Guests in contact with Floating Greeters, and escorting
Guests to class when all Floating Greeters are busy. Also, they can help coordinate
the placement of Greeters to make sure all locations are covered will also be
handled by this position. The Host/Hostess will need to be comfortable speaking
with strangers, answering questions, and will need to have a good grasp of
class information and make-up with regards to age and topics. This position has
the potential to be hectic or to be the loneliest spot in the building. There
will be some days when everyone is in a big rush to get to class or a service
and not have time to stop by the Center. There will be some days, on the other
hand, that you’ll be in the most popular place since Disney Land. In either
case, just remember to SMILE, SMILE, and SMILE some more. <o:p></o:p></div>
<div class="MsoListParagraphCxSpFirst" style="margin-left: 1.0in; mso-add-space: auto; mso-list: l0 level2 lfo1; text-indent: -.25in;">
<br />
<ul>
<li>These Hosts/Hostesses will hand any identifiable
Guest an easily identifiable information packet. It could be a brightly colored
item which contains a note of welcome and building diagram. This will not only
give our Guest something from us upon first contact, but when seen, it will alert
our other greeters (as well as our members) that they are valued Guests.</li>
<li>We will need 2
Hosts at both Welcome Centers at all times.</li>
<li>These Greeters
will need to be in place 20 minutes prior to the beginning of First Service.
The Welcome Center should be occupied continually all morning until it is
evident there are no more Guests who may need information after Second Service
is over. We want there to be someone in the foyer at all times to be able to
assist anyone coming in at any time during the morning.</li>
<li>The Welcome
Center is where theoretically they will get the most information. They should
have Guest Packets, maps of the building, bulletins, etc. Please try and keep
this from becoming a “catch-all” or a place that ministries use to “advertise”
their events. This is for Guests. </li>
</ul>
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Kevin Raynerhttp://www.blogger.com/profile/06239047434402973576noreply@blogger.com0tag:blogger.com,1999:blog-4584070138380106939.post-25177175339973767232016-07-26T12:58:00.000-07:002020-02-29T10:29:56.947-08:00Training and Equipping<br />
<div align="center" class="Default" style="text-align: center;">
<b><span style="font-size: 14.0pt;">Training and Equipping<o:p></o:p></span></b></div>
<div class="Default">
While much of this will be done
by those who by nature are good representatives, we can all sharpen our skills
and learn how to be more effective and intentional. Ephesians 4:12-13 says God
gives us leaders to … <i>“equip his people
for works of service, so that the body of Christ may be built up until we all
reach unity in the faith and in the knowledge of the Son of God and become
mature, attaining to the whole measure of the fullness of Christ.”</i> There
will be some training, organizing, and direction given in order to accomplish a
more effective service. W. Edwards Deming says, “It is not enough to do your
best; you must know <b>what</b> to do, and <b>then</b> do your best.” There continues to be
significant planning and there is training that continues to fulfill this ministry. So,
here are some of the expectations.<o:p></o:p></div>
<div class="Default">
<br /></div>
<div class="Default">
Team members will greet
everyone, with an emphasis on identifying our Guests. They will hand out
bulletins, assist our Guests with finding classes, restrooms, children’s areas,
etc., provide information about the different classes, ministries, and
opportunities at the Edmond congregation, assist Guests to their seats, and
most importantly; <b>Smile!</b> By serving
as “gateways” into meeting our church family we have the opportunity to reflect
Christ to our Guests and represent the Church of Christ in hospitality and
service.<span style="font-size: medium;"><o:p></o:p></span></div>
Kevin Raynerhttp://www.blogger.com/profile/06239047434402973576noreply@blogger.com0tag:blogger.com,1999:blog-4584070138380106939.post-11322035751027893782016-07-21T17:24:00.004-07:002016-07-21T17:24:48.693-07:00How to Measure the Effectiveness of Your Follow Up SystemHow well do we retain first-time guests?<br />
<br />
<a href="http://churchfuel.com/measure-effectiveness-follow-system/" target="_blank">How to Measure the Effectiveness of Your Follow Up System</a>Kevin Raynerhttp://www.blogger.com/profile/06239047434402973576noreply@blogger.com0tag:blogger.com,1999:blog-4584070138380106939.post-88316928217465811232016-07-20T13:06:00.000-07:002016-08-19T13:07:10.272-07:00Guest RetentionGuest Retention!<br />
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<a class="shoutEngineEmbed" data-width="100%" href="http://shoutengine.com/KevinRaynerResources/guest-retention-5394">
Kevin Rayner Resources - Guest Retention
</a><script src="https://shoutengine.com/embed/embed.js" type="text/javascript"></script>Kevin Raynerhttp://www.blogger.com/profile/06239047434402973576noreply@blogger.com0tag:blogger.com,1999:blog-4584070138380106939.post-19360253653361585512016-07-19T12:18:00.000-07:002020-02-29T10:40:07.338-08:00First Time Guest ExperienceA "church going person" shares first-time visit in looking for a church family. It will give you some insights of how people determine the church their will attend. While it is another denominational experience, it illustrates our need to be hospitable servants.<br />
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<iframe allowfullscreen="" frameborder="0" height="300" mozallowfullscreen="" src="https://player.vimeo.com/video/58569450?title=0&byline=0&portrait=0&color=ffffff" webkitallowfullscreen="" width="400"></iframe>Kevin Raynerhttp://www.blogger.com/profile/06239047434402973576noreply@blogger.com0tag:blogger.com,1999:blog-4584070138380106939.post-9264165003146642932016-06-14T12:33:00.000-07:002016-06-14T13:27:57.869-07:00The Visitor<span style="color: blue;">One particular Sunday we had a visitor in our church. He arrived early, parked his car, and got out.</span><br />
<span style="color: blue;"><br /></span>
<span style="color: blue;">Another car pulled up near him, and the driver told him, </span><br />
<span style="color: red;">"I always park there. </span><br />
<span style="color: red;">You took my place!"</span><br />
<span style="color: blue;"><br /></span>
<span style="color: blue;">The visitor went inside for Sunday School, found an empty seat, and sat down. A young lady from the church approached him and stated,</span><br />
<span style="color: red;">"That's my seat! </span><br />
<span style="color: red;">You took my place!" </span><br />
<span style="color: blue;"><br /></span>
<span style="color: blue;">The visitor was somewhat distressed by this rude welcome, but said nothing.</span><br />
<span style="color: blue;">After Sunday School, the visitor went into the church assembly and sat down. Another member walked up to him and said,</span><br />
<span style="color: red;">"That's where I always sit. </span><br />
<span style="color: red;">You took my place!"</span><br />
<span style="color: blue;"><br /></span>
<span style="color: blue;">The visitor was even more troubled by this treatment, but still said nothing.</span><br />
<span style="color: blue;"><br /></span>
<span style="color: blue;">Later, as the congregation was praying for Christ to dwell among them, the visitor stood, and his appearance began to change. Horrible scars became visible on his hands and on his sandaled feet.</span><br />
<span style="color: blue;"><br /></span>
<span style="color: blue;">With the changes becoming more and more apparent to all in the church. Someone from the congregation called out, </span><br />
<span style="color: blue;"> "What happened to you?"</span><br />
<span style="color: blue;"><br /></span>
<span style="color: blue;">The visitor replied, </span><br />
<span style="color: red;">"I took your place."</span><br />
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Kevin Raynerhttp://www.blogger.com/profile/06239047434402973576noreply@blogger.com2tag:blogger.com,1999:blog-4584070138380106939.post-43288923538804504332015-10-23T20:39:00.002-07:002015-10-23T20:39:25.748-07:00Links to my other blogs<i>I continue to work on and add to each one of these to keep them active and
up to date. Constantly adding my old material and adding fresh content.</i><br />
<br wp="BR2" />
<table border="1" style="width: 100%px;">
<tbody>
<tr valign="TOP"><td><strong>Title</strong>: <em>Click on the title below
to go to blog</em>
</td>
<td><em>Brief description of each blog</em></td></tr>
<tr valign="TOP"><td><a href="http://off-the-church-walls.blogspot.com/" target="_blank">Off-The-Church-Walls</a></td>
<td><span style="font-size: x-small;">Humor blog
</span></td></tr>
<tr valign="TOP"><td><a href="http://reallifequotes.blogspot.com/" target="_blank">Real Life Quotes</a></td>
<td><span style="font-size: x-small;">Growing Quote collection.
</span></td></tr>
<tr valign="TOP"><td><a href="http://reallifeenrichment.blogspot.com/" target="_blank">Real Life Enrichment</a></td>
<td><span style="font-size: x-small;">Practical information for everyday life.
</span></td></tr>
<tr valign="TOP"><td><a href="http://parable-illustrations.blogspot.com/" target="_blank">Parable</a></td>
<td><span style="font-size: x-small;">Inspiring devotional illustrations
</span></td></tr>
<tr valign="TOP"><td><a href="http://preacherpoint.blogspot.com/" target="_blank">Preacher Points</a></td>
<td><span style="font-size: x-small;">Place for sermon outlines and resources
</span></td></tr>
<tr valign="TOP"><td><a href="http://notesfromkevin.blogspot.com/" target="_blank">Kevin Rayner's Ministry to God @ The Edmond Church of Christ</a></td>
<td><span style="font-size: x-small;">Many current resources currently being used at the
Edmond Church of Christ
</span></td></tr>
<tr valign="TOP"><td><a href="http://edmondsam.blogspot.com/" target="_blank">Edmond Oklahoma SAM's</a></td>
<td><span style="font-size: x-small;">Information for helping Seniors
</span></td></tr>
<tr valign="TOP"><td><a href="http://raynerresources.blogspot.com/" target="_blank">Rayner Resources</a></td>
<td><span style="font-size: x-small;">Hub for my information online
</span></td></tr>
<tr valign="TOP"><td><a href="http://magnifyjesus.blogspot.com/" target="_blank">Magnify Jesus</a></td>
<td><span style="font-size: x-small;">A look at the Christ's life and teachings
</span></td></tr>
<tr valign="TOP"><td><a href="http://christs-church.blogspot.com/" target="_blank">Christ's Church</a></td>
<td><span style="font-size: x-small;">Reflecting on the followers of Christ
</span></td></tr>
<tr valign="TOP"><td><a href="http://reallifeconversion.blogspot.com/" target="_blank">Real Life Conversion</a></td>
<td><span style="font-size: x-small;">How lives are changed by Christ
</span></td></tr>
<tr valign="TOP"><td><a href="http://oaks-righteousness.blogspot.com/" target="_blank">Oaks of Righteousness</a></td>
<td><span style="font-size: x-small;">Where to focus on becoming more fully devoted
followers of Christ
</span></td></tr>
<tr valign="TOP"><td><a href="http://overtimechurch.blogspot.com/" target="_blank">"Overtime Church"</a></td>
<td><span style="font-size: x-small;">More challenging thoughts for the disciple that is most
serious about Jesus. Theology for the night owl,
weekend worker, or Bible student who wants to learn
more.
</span></td></tr>
<tr valign="TOP"><td><a href="http://kevinskomment.blogspot.com/" target="_blank">Kevin's Komment</a></td>
<td><span style="font-size: x-small;">Online commentary and resources to better understand
scripture.</span></td></tr>
<tr valign="TOP"><td><a href="http://reallifeservantmaker.blogspot.com/" target="_blank">Real Life Servant Maker</a></td>
<td><span style="font-size: x-small;">For the Christian growing with a Christ-like servant
attitude toward others.
</span></td></tr>
<tr valign="TOP"><td><a href="http://bestneighbors.blogspot.com/" target="_blank">Becoming Great Neighbors</a></td>
<td><span style="font-size: x-small;">Encouragement to love and serve your neighbor
</span></td></tr>
<tr valign="TOP"><td><a href="http://edcofchospitality.blogspot.com/" target="_blank">Edmond Church of ChristHospitality</a></td>
<td><span style="font-size: x-small;">Helping each Christian become more hospitable.
</span></td></tr>
</tbody></table>
Kevin Raynerhttp://www.blogger.com/profile/06239047434402973576noreply@blogger.com0tag:blogger.com,1999:blog-4584070138380106939.post-17923199700649761652015-08-25T07:27:00.005-07:002015-08-25T07:27:44.908-07:00Hospitality -- Open Your Circle<a href="https://downtownchurch.files.wordpress.com/2015/07/mc07122015.mp3" target="_blank">“Hospitality–Open Your Circle”</a><br />
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(07-12-2015)-Monte Cox-Holy Habits: Training for Godliness, Hospitality– Open Your Circle<br />
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<audio controls="" src="https://downtownchurch.files.wordpress.com/2015/07/mc07122015.mp3">
</audio>
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#HospitalityKevin Raynerhttp://www.blogger.com/profile/06239047434402973576noreply@blogger.com0tag:blogger.com,1999:blog-4584070138380106939.post-44232518222224767492013-03-22T12:14:00.000-07:002016-08-19T12:15:49.298-07:00Embrace<div class="MsoNormal" style="background-color: #fff9ee; color: #222222; font-family: Georgia, Utopia, "Palatino Linotype", Palatino, serif; font-size: 15.4px; line-height: 21.56px; margin-bottom: 0.0001pt;">
<b><span style="font-family: "arial" , sans-serif; font-size: 12pt;">A Warm Embrace</span></b><span style="font-family: "arial" , sans-serif; font-size: 12pt;"><o:p></o:p></span></div>
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<span style="font-family: "arial" , sans-serif; font-size: 12pt;">Through experience I've learned that people quickly forget what you said, people soon forget what you did, but people cannot forget how you made them feel. Sermons and class can shape our minds, but Jesus impacted lives through embracing and conversation. We can share God’s impact on our lives and how He’s touched our hearts and souls by reaching out to others.<o:p></o:p></span></div>
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<span style="font-family: "arial" , sans-serif; font-size: 12pt;">We are called to go, embrace, and connect. We want to be better than "good," we want to be known for our genuine hospitality. Let us make the best effort to let people know how valuable they are to God and to us. They belong here -- as together we all grow deeper in our relationship with God.<o:p></o:p></span></div>
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<span style="font-family: "arial" , sans-serif; font-size: 12pt;">God and the early church never took people lightly, and we should count it an honor when someone visits our times of worship. Our hospitality ministry is striving to drastically improve in a variety of areas. The newest part is coming soon with "section hosts.”<o:p></o:p></span></div>
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<span style="font-family: "arial" , sans-serif; font-size: 12pt;">We will have sections hosts in designated areas of the auditorium to embrace, assist, and connect with members and guests. They will help us with our new guest books for recording our attendance. If you are interested in learning more about being a "section host," please contact me for more information and training.</span><a href="http://reallifeconversion.blogspot.com/" style="color: #888888; text-decoration: none;"><span style="color: blue; font-family: "arial" , sans-serif; font-size: 12pt;">http://reallifeconversion.blogspot.com</span></a></div>
Kevin Raynerhttp://www.blogger.com/profile/06239047434402973576noreply@blogger.com0